Refund policy

RETURN & REFUND POLICY

We accept return requests for eligible merchandise within 14 days of delivery.

To be eligible for a return, the item must be unused, unopened, in the same condition in which it was received, and in its original packaging with all tags, accessories, and components included. Proof of purchase is required.

To request a return, contact us at contactbijouxenfolieshop@gmail.com. If your return is approved, we will provide return instructions and the appropriate return address. Items returned without prior authorization may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible with your order number and photos of the item and packaging. We will review the issue and, when appropriate, arrange a replacement, refund, or other resolution.

Non-returnable items

For health, safety, and hygiene reasons, we do not accept returns of food, candy, beverages, other consumable or perishable goods, opened or used beauty/personal-care products, or other items that cannot safely be resold once opened. Gift cards and final-sale items are also non-returnable.

These restrictions do not affect claims involving items that arrive damaged, defective, incorrect, or where applicable law provides otherwise.

Return shipping

For eligible returns that are not due to our error, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. If an item arrived damaged, defective, or incorrect and we approve the claim, we will provide appropriate return or replacement instructions.

Exchanges

We do not offer direct exchanges. If an eligible return is approved, you may return the original item and place a new order for the replacement item.

Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow your bank or card issuer additional time to process and post the refund.

If you have questions about a return or refund, contact contactbijouxenfolieshop@gmail.com.