Shipping policy
SHIPPING POLICY
Order Processing
Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays may begin processing on the next business day.
During holidays, promotions, or periods of high order volume, processing may take slightly longer.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on the products in your order, shipping destination, and available shipping method.
Some products or promotions may qualify for free shipping. When free shipping applies, it will be clearly displayed on the product page or during checkout.
Estimated Delivery
Most U.S. orders are expected to arrive approximately 2–7 business days after shipment, depending on the destination and carrier service selected.
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, or other circumstances outside our control may affect delivery times.
Order Tracking
When tracking is available, customers will receive tracking information after their order has shipped. Please allow time for the carrier to update the tracking information after the shipping label is created.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order. If you notice an error, contact us as soon as possible at contactbijouxenfolieshop@gmail.com.
Once an order has been shipped, we may not be able to change or redirect the delivery address.
Multiple Packages
Orders containing multiple products may occasionally be shipped in separate packages. If this occurs, you may receive more than one tracking number.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with your order number and photos of the item and packaging so we can review the issue.
If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier when appropriate. You may also contact us for assistance.
Food and Temperature-Sensitive Products
Some food and candy products may be sensitive to heat or weather conditions during transportation. Customers should retrieve delivered packages promptly.
Shipping Area
We currently ship to eligible addresses within the United States. Available shipping options are shown at checkout.
Contact Us
For questions regarding shipping or an existing order, contact:
FD Bijoux en Folie
contactbijouxenfolieshop@gmail.com